- Terms & Conditions
Terms & Conditions
Office Solution is committed to providing a safe and secure shopping experience for its customers, which is why we take the extra measures to ensure your confidence in shopping with us. Office Solution believes in long term business relations since then. Besides traditional forms of payment, we also offer PayPal payment option, which enables you to make your purchase without releasing any financial information to Office Solution All items we offer are manufactured either locally or imported from China and Malaysia.
Returns and Exchanges
We know that purchasing over the internet can be difficult at times. We do offer a 7 day return guarantee. If you get your products and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund. Returns will be accepted only if you notify us within 7 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund will be equal to the price of your order less all shipping charges incurred to get the items to you and back to our warehouse and a 20% restocking fee on all items. You will be responsible for our actual full shipping cost .Returns will only be accepted and credits issued if the product is in new condition with no damage and in the original packaging when it arrives back at our warehouses. Clearance and Final Sale items are neither returnable nor exchangeable.
If an order is refused with no damage or without an authorization number, you will be charged all shipping costs we incur to get the items to and from your shipping address. You will have to arrange courier/shipping Company to send back the stuff to our warehouse. Insuring the returned item at its value is recommended and applying it is at your discretion. All floor models are sold on “As is“ basis. All the sales are final on floor model/ custom made/ special orders.
All Items remain property of Ofice Solution untill paid in full.
Any defective item can be returned to our warehouse with original packaging for full credit or exchange. Any clearance or opened items cannot be returned to our warehouse for credit or exchange. Any non-defective or normally stocked item in original packaging can be returned within 7 days from the shipment date for credit or exchange and 25% restocking charges will apply. Deposit on custom job is NOT Refundable.
Items can either be picked up from the warehouse or delivered to a specific address, following the payment of the delivery and (“optionally”) the assembly charge. A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.
It is the sole responsibility of the purchaser to inspect all goods prior or pick up. Once the goods are accepted and signed for in good order, no claims will be accepted .The only exception being the manufacturer’s warranty on the product. If we fail to provide your merchandise within promised time frame, we will make the full refund. No interest shall be paid on deposit. We highly recommend our customer to check the availability before you buy. We reserve the right to delay, if shortage, or cancel the order of goods which are not available.
All items are guaranteed to be brand new unless otherwise noted. Each manufacturer provides its own manufacturer’s warranty against defect in material and workmanship (For details on your particular item, please ask staff). Warranties are based on normal household use from date of purchase. Only the original purchaser holds the right to a valid warranty. Warranty is not transferable. Retain your invoice as proof of purchase.
Office Solution provides no warranty on goods sold. All merchandise sold on our site is covered by the manufacturer warranty only and is available upon request. After 30 days, it is the responsibility of the manufacturer(s) to replace or repair your purchase against manufacturer's defect(s). Office Solution will help you mitigate your claim, but you (the customer) are responsible for all freight charges accordingly. A photograph and proof of purchase must be provided to the manufacturer when requesting replacement or repair. There is no warranty against wear and tear.
All items are insured by the freight company in the amount of $2 per lb. If your merchandise exceeds this value it is strongly recommended that you purchase actual value insurance. Please note that unless you purchase optional supplemental insurance (1.5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly. You must note any damage on the driver's delivery ticket at the time of delivery; otherwise the carrier may not accept the claim. Unless Supplemental Insurance is purchased, Office Solution has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. Although damage occurs very rarely we highly suggest supplemental insurance.
If you have purchased the supplemental shipping insurance from Office Solution, you may contact us and file a damage claim. All claims must be filed within 48 hours of the receipt of your order. Office Solution Reserves the Right to repair or replace any piece of products. The decision to repair or replace will be at the discretion of Office Solution It will be at the discretion of Office Solution to have a professional products medic inspect the items to determine if the items will be repaired or replaced. If Office Solution determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality. If you notice a manufacturing defect, it is important for you to promptly notify Office Solution Please be sure you carefully inspect all items within 48 hours of the receipt of your order. If the customer decides not to allow Office Solution to repair or replace the items within 7 days of delivery, the customer may choose to return the items under the terms of our standard return policy including all shipping costs and restocking fees After 7 days of delivery, it will be up to the sole discretion of Office Solution to repair or replace the items.
On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are may not be insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items.
Customers may choose to use their own carriers. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Lading for the shipment and to arrange payment for the carrier. Once the items have been signed for by the customer's carrier, Office Solution holds no responsibility for any items shipped and/or any damages incurred while shipping. Payment and shipment terms may vary on individual items.
Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended. Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles. Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Office Solution warehouse to make an alternate selection. Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery. Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
• Please assist us in making sure the delivery of your product is successful
• Minimum of 48 hours prior to the confirmed delivery date
• A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled
• Prior to delivery, we will contact you and offer a 3 hour time window as to when the delivery team will arrive. In rural areas, an approximate time will be offered
• Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended
• Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles
• Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Office Solution warehouse to make an alternate selection
• Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery
• Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.